We use your IP address to analyze trends, administer the site, track our users’ browsing, and collect geographic information for operational purposes. It should be noted that the Internet Protocol address is not linked to personally identifiable information.

Your personal data may be obtained when you deal with Lulu in the following cases:

· When you register to request a service, whether in the physical store or on the website.

· When you shop online on our website. When you browse our website, or when you use our mobile applications.

· When you use printed or digital vouchers and coupons.

· When you contact us or when we communicate with you or when you join any of our offers, competitions, surveys, and product reviews about our services.

When you perform any transaction on the site, we will collect personally identifiable information, which may include:

· Your first and last name, email, contact information (phone number, PIN code)

· Demographic information (such as age, gender, occupation, educational level, address)

· Personal favorites and interests.

· Your opinion about the services, products, and features on the website.

We may also collect the following information:

· Pages you visited.

· Links you clicked on.

· The number of times you visited the page.

· Items you have reviewed and added to your cart or wishlist.

· Other websites that you opened while browsing our website.

How we use information data

The use of personal data may occur in the following circumstances depending on the product, service, and procedure between the user and b2bsuper market , including its subsidiaries.

Transactions and operational operations:

· Manage purchases and enable sales, process and confirm payments and respond to requests, in addition to providing invoices for payment online and in physical stores.

· Manage customer services, process and assist with resolving payment issues, product returns, compensation and other related day-to-day operations.

· Managing the mailing service, which includes managing orders, invoices, developing customer service, communicating with customers about subscribing to the service, and offering other products and services.

· Responding to requests to address technical, logistical, tax, legal, public and administrative complaints in addition to operational processes in the department.
· Determine the transaction through which information is collected as specified by law.

· Protecting against fraudulent transactions and following up on illegal transactions that take place to protect our customers and our business.

Digital marketing and social media

· We send promotional campaigns, questionnaires, new products, website features, and services or updates regarding the privacy and usage policy through our official marketing means and channels, such as text messages, e-mail, and social media accounts, where we create messages automatically and personalized messages that are sent in accordance with the interests and preferences of the customer (if he is subscribed to the service).

· Delivering shopping vouchers, mobile coupons, newsletters, in-store billing messages, emails, social media alerts, managing prize draw contests, and all types of contests in physical stores or on our digital platforms.

· Responses to requests for information about products and services in our physical stores, on the website, on the phone application, or by communicating with the customer via phone call, email, digital store, or via social media accounts for communications related to transactions and inquiries.

Disclosure to third parties
We disclose personal information data to our affiliated companies and to institutions and companies that perform services and procedures required for services, such as delivery companies that deliver our products to customers and other parties that require the provision of information in order to provide services in a professional manner related to our website. We are committed not to sell, publish or pass on any personal information except in very special circumstances to comply with subpoenas, court orders, requests from legal authorities, and law enforcement agencies that require disclosure of such information. Our website takes every precaution to protect users’ information. When we receive any Sensitive information on the website. Be confident that it will be preserved and protected online or physically in our stores.

social media sites

We manage channels, accounts and pages on social media sites in order to communicate with our valued customers. We also monitor and record comments and posts published on these accounts so that we can develop our services.

b2bsupermarket disclaims any responsibility for any information published on these accounts other than what we publish ourselves. We do not endorse any information published on social media accounts by a third party.

Facebook, Twitter, Instagram, YouTube, Google, and LinkedIn may use data on the sites for their own purposes. Especially for the marketing operations of their platforms and to develop communication on these sites. This includes targeting your account with ads that match your interests.

Your rights and access to information

All information we collect is available on our customer databases. For all users who registered on the b2bsupermarket e-commerce platform. All information is available online in your account and you can access it at any time.

We would like to inform you that regarding your personal data, you have the following rights as described below

· Request correction or amendment of the personal data we hold about you. It does not include adding any information. It may be necessary to verify the accuracy of the information that you would like to update or add, so that we can do what is necessary and that the procedures are consistent with our accuracy policy.

· Request erasure of personal data. You may request the erasure or removal of personal data where we have no reasons to process this data. Perhaps, in special cases, we will not be able to respond to your request to erase data for specific legal reasons, which you will be notified of if this happens upon your request.

· Objection to data processing. When you rely on a legitimate interest regarding your specific case, it makes you request that your data not be processed if it affects your freedom and basic rights.

· Request to restrict the processing of your personal data. In such cases if you make a successful request to restrict the processing of your personal information. We will stop the processing, or if you want to stop all services and stop the accounts maintained by us, you must provide legal reasons so that we can delete the account and all data related to it.

Other data protection rights

Regarding your personal information, you have the right to request that we stop any direct marketing. You may also request that we stop using any personal information for direct marketing purposes. We will stop sending such communications.

There are several cases in which you can request the restriction of the use of your personal data, in the event of a general suspension request based on the provisions mentioned above. If you are confident that your personal information in our databases is correct. We have used the data incorrectly. You may lodge a complaint with the Data Protection Regulatory Authority, and you also have the right to lodge a complaint about how we use your personal data.

Withdrawal/suspension policy

Whenever you decide to stop receiving communications, please let us know which services and products you would like to stop receiving communications about. Then click on the “Unsubscribe” button at the end of the email text until your removal from the promotional campaign mailing lists is approved. As for text messages, please respond to the message by sending the four-digit service cancellation number located in the text of the message.

Ratings and reviews

You agree that you are the sole author and owner of the account from which the ratings and reviews that you submit on the website are issued. You are responsible for the intellectual property rights of all types of digital content related to what you publish. You agree that you will not publish any false, inaccurate, or misleading information, or if you have been paid by
In order to influence the content of your evaluation, or if the content has been transferred from someone else, has the copyright of a third party, or if the content violates any law or is considered offensive, or if the information includes a reference to another website, or if it includes a computer virus or any program that causes damage or change in computer files.
b2bsuper market has every right to delete or refuse to publish the post for any of the reasons mentioned. Notify it.

Anti-fraud statement

B2B Super Market has been notified of a number of fraudulent activities circulating in a number of places. Via phone calls, text messages, and emails, all about prizes, promotional campaigns, recruitment, investment, and money transfer. If you have received or noticed this information and communications, please contact us. We invite you to be careful of this
Calls and messages inviting you to receive your prize from b2bsuper market and asking you to send your bank account details. We do not request such information from our clients. b2bsuper market announces the winners in a list of physical stores or on social media sites, while our recruitment procedures are carried out through our human resources teams or via
One of our approved recruitment companies and agencies. We urge you to immediately report any contacts of a suspected look-alike to the appropriate government authorities. b2bsuper market has the right to take legal action against any person or group behind these fraudulent transactions.

If you receive any suspicious communications or fraudulent offers, please contact us via email. Privacy Policy

We are b2b super market, we respect privacy. We would like to inform Site users about how we collect, share, and protect personal information. Every time you deal with b2bsuper market through our physical stores or through our websites and use one of our services, you will confirm to us your consent to use the information collected or sent as
This is included in the text of the privacy policy. Protecting and preserving your personal information is very important to us, and therefore we want you to feel confident that your information will always be preserved and secure with us.

This privacy policy applies to all information collected via B2B Super Market. b2bsuper market will be referred to here as “b2bsuper market ”, “we” and “we” in the terms of the privacy policy. We do our best to serve our customers in the best way possible and we are keen to keep personal information secure. We will work to maintain the confidentiality and privacy of the information because it is one of our priorities.

The terms of this Privacy Policy explain how and why we collect personal information in order to manage your accounts and to conduct your transactions with b2bsuper market .

How to collect information

In this section, we will inform you about what information we collect from you when you use our services and about the nature of the personally identifiable information we receive from the source. Through this information, we will be able to provide the services requested by you correctly. This information is primarily required to fulfill and complete your orders, and for operational tasks and marketing activities

We collect information relating to your use of the Site using cookies, website beacons, and login information. We use all this information to develop the website’s operations, and each time we conduct a comprehensive review of our users’ activities on the website. Which contributes to making your entry and browsing of the site safer and easier.
· They are very small text files that are placed on your computer by the web server. We use them to confirm the identity of our users when they perform any operations on our websites and to display information that matches your interests and preferences.

· We often use site beacons in conjunction with cookies. It is used to know and follow user activities on our website. Especially about the time the user spends on each page, as we will be able to prepare reviews and reports on the site’s visit rate, the number of new visitors, in addition to all other operational data.

· Login information includes site requirements, operating system, search engine information, date and time of the user’s request, and cookies that identify the search engine.

We use your IP address to analyze trends, administer the site, track our users’ browsing, and collect geographic information for operational purposes. It should be noted that the Internet Protocol address is not linked to personally identifiable information.

Your personal data may be obtained when you deal with b2bsuper market in the following cases:

· When you register to request a service, whether in the physical store or on the website.

· When you shop online on our website. When you browse our website, or when you use our mobile applications.

· When you use printed or digital vouchers and coupons.

· When you contact us or when we communicate with you or when you join any of our offers, competitions, surveys, and product reviews about our services.

When you perform any transaction on the site, we will collect personally identifiable information, which may include:

· Your first and last name, email, contact information (phone number, PIN code)

· Demographic information (such as age, gender, occupation, educational level, address)

· Personal favorites and interests.

· Your opinion about the services, products, and features on the website.

We may also collect the following information:

· Pages you visited.

· Links you clicked on.

· The number of times you visited the page.

· Items you have reviewed and added to your cart or wishlist.

· Other websites that you opened while browsing our website.

How we use information data

The use of personal data may occur in the following circumstances depending on the product, service, and procedure between the user and b2bsuper market , including its subsidiaries.
Transactions and operational operations:

· Manage purchases and enable sales, process and confirm payments and respond to requests, in addition to providing invoices for payment online and in physical stores.

· Manage customer services, process and assist with resolving payment issues, product returns, compensation and other related day-to-day operations.
· Managing the mailing service, which includes managing orders, invoices, developing customer service, communicating with customers about subscribing to the service, and offering other products and services.

· Responding to requests to address technical, logistical, tax, legal, public and administrative complaints in addition to operational processes in the department.

· Determine the transaction through which information is collected as specified by law.

· Protecting against fraudulent transactions and following up on illegal transactions that take place to protect our customers and our business.

Digital marketing and social media

· We send promotional campaigns, questionnaires, new products, website features, and services or updates regarding the privacy and usage policy through our official marketing means and channels, such as text messages, e-mail, and social media accounts, where we create messages automatically and personalized messages that are sent in accordance with the interests and preferences of the customer (if he is subscribed to the service).

· Delivering shopping vouchers, mobile shopping vouchers, newsletters, in-store billing messages, emails, social media alerts, managing prize draw competitions, and all kinds of competitions in physical stores or on our digital platforms.

· Responses to requests for information about products and services in our physical stores, on the website, on the phone application, or by communicating with the customer via phone call, email, digital store, or via social media accounts for communications related to transactions and inquiries.

Disclosure to third parties

We disclose personal information data to our affiliated companies and to institutions and companies that perform services and procedures required for services, such as delivery companies that deliver our products to customers and other parties that require the provision of information in order to provide services in a professional manner related to our website. We are committed not to sell, publish or pass on any personal information except in very special circumstances to comply with subpoenas, court orders, requests from legal authorities, and law enforcement agencies that require disclosure of such information. Our website takes every precaution to protect users’ information. When we receive any Sensitive information on the website. Be confident that it will be preserved and protected online or physically in our stores.

social media sites

We manage channels, accounts and pages on social media sites in order to communicate with our valued customers. We also monitor and record comments and posts published on these accounts so that we can develop our services.

b2b super market disclaims any responsibility for any information published on these accounts other than what we publish ourselves. We do not endorse any information published on social media accounts by a third party.

Facebook, Twitter, Instagram, YouTube, Google, and LinkedIn may use data on the sites for their own purposes. Especially for the marketing operations of their platforms and to develop communication on these sites. This includes targeting your account with ads that match your interests.

Your rights and access to information

All information we collect is available on our customer databases. For all users who registered on b2bsupermarket e-commerce platform. All information is available online in your account and you can access it at any time.

We would like to inform you that regarding your personal data, you have the following rights as described below

· Request correction or amendment of the personal data we hold about you. It does not include adding any information. It may be necessary to verify the accuracy of the information that you would like to update or add, so that we can do what is necessary and that the procedures are consistent with our accuracy policy.

· Request erasure of personal data. You may request the erasure or removal of personal data where we have no reasons to process this data. Perhaps, in special cases, we will not be able to respond to your request to erase data for specific legal reasons, which you will be notified of if this happens upon your request.

· Objection to data processing. When you rely on a legitimate interest regarding your specific case, it makes you request that your data not be processed if it affects your freedom and basic rights.

· Request to restrict the processing of your personal data. In such cases if you make a successful request to restrict the processing of your personal information. We will stop the processing, or if you want to stop all services and stop the accounts maintained by us, you must provide legal reasons so that we can delete the account and all data related to it.

Other data protection rights

Regarding your personal information, you have the right to request that we stop any direct marketing. You may also request that we stop using any personal information for direct marketing purposes. We will stop sending such communications.

There are several cases in which you can request the restriction of the use of your personal data, in the event of a general suspension request based on the provisions mentioned above. If you are confident that your personal information in our databases is correct. We have used the data incorrectly. You may lodge a complaint with the Data Protection Regulatory Authority, and you also have the right to lodge a complaint about how we use your personal data.

Withdrawal/suspension policy

Whenever you decide to stop receiving communications, please let us know which services and products you would like to stop receiving communications about. Then click on the “Unsubscribe” button at the end of the email text until your removal from the promotional campaign mailing lists is approved. As for text messages, please respond to the message by sending the four-digit service cancellation number located in the text of the message.

Ratings and reviews
You agree that you are the sole author and owner of the account from which the ratings and reviews that you submit on the website are issued. You are responsible for the intellectual property rights of all types of digital content related to what you publish. You agree that you will not publish any false, inaccurate, or misleading information. Or if you have been paid by In order to influence the content of your evaluation, or if the content has been transferred from someone else, has the copyright of a third party, or if the content violates any law or is considered offensive, or if the information includes a reference to another website, or if it includes a computer virus or any program that causes damage or change in computer files.
B2B Super Market has every right to delete or refuse to publish the post for any of the reasons mentioned. Notify it.

Anti-fraud statement

b2b super market has been notified of a number of fraudulent activities taking place in a number of places. Via phone calls, text messages, and emails, all about prizes, promotional campaigns, recruitment, investment, and money transfer. If you have received or noticed this information and communications, please contact us. We invite you to beware of These are calls and messages that invite you to receive your prize from b2bsuper market and ask you to send your bank account details. We do not request such information from our clients. b2bsuper market announces the winners in a list of physical stores or on social media sites, while our recruitment procedures are conducted through our human resources teams or
Through one of our approved recruitment companies and agencies. We urge you to immediately report any contacts of a suspected look-alike to the appropriate government authorities. b2bsuper market has the right to take legal action against any person or group behind these fraudulent transactions.

If you receive any suspicious communications or fraudulent offers, please contact us via email: info@b2bsupermarket.ae

Contact us and complaints

If you would like more additional details about our privacy policy. Or if you have a complaint about our management of your personal information. Please send an email to info@b2bsupermarket.ae. We will be happy to communicate with you and help you solve the problem as quickly as possible.

Limitation of liability

Under no circumstances, including but not limited to negligence, b2b will be liable for any indirect or special damages that result from the use or inability to use, including but not limited to, the information, materials on the page, page content, page code, client services or software. while b2b super market will take reasonable measures and precautions against any security breaches. We say that no web page or Internet connection is completely secure, and as such, b2b will not be liable for any indirect, special, exemplary or consequential damages that may result from unauthorized access, hacking, data loss, data corruption, or any other breach that may occur.

Delegation

Once you enter the B2B Super Market page, all users, persons or third parties agree and bear responsibility for their behavior on the site and pages without harm, loss or damage to the Lulu site. In the event of any damage or destruction, b2b supermarket will have the right to take appropriate legal measures to identify the persons concerned and request Compensation for all losses, costs and fees including costs related to legal proceedings. Or any damage that may occur as a result of misuse of the site or page and the resulting impact on b2b super market.

Jurisdiction

This Privacy Policy is governed by and construed in accordance with the law of the United Arab Emirates. Any disputes or disagreements arising in relation to this privacy policy are subject to the exclusive jurisdiction of the courts of Abu Dhabi in the United Arab Emirates.

Last updated: November 17, 2022

Contact us and complaints

If you would like more additional details about our privacy policy. Or if you have a complaint about our management of your personal information. Please send an email to info@b2bsupermarket.ae. We will be happy to communicate with you and help you solve the problem as quickly as possible.

Limitation of liability

Under no circumstances, including but not limited to negligence, b2bsuper market will be liable for any indirect or special damages that result from the use or inability to use, including but not limited to, the information, materials on the page, page content, page code, client services or software. while B2B Super Market will take reasonable measures and precautions against any security breaches. We say that no web page or Internet connection is completely secure, and as such, b2b super market will not be liable for any indirect, special, exemplary or consequential damages that may result from unauthorized access, hacking, data loss, data corruption, or any other breach that may occur.

Delegation

Once you enter the b2bsuper market page, all users, persons or third parties agree and bear responsibility for their behavior on the site and pages without harm, loss or damage to the b2b super market site. In the event of any damage or destruction,b2bsuper market will have the right to take appropriate legal measures to determine the identity of the persons Those concerned and request compensation for all losses, costs, and fees, including costs related to legal procedures. Or any damage that may occur as a result of misuse of the site or page and the resulting impact on b2bsuper market .

Jurisdiction

This Privacy Policy is governed by and construed in accordance with the law of the United Arab Emirates. Any disputes or disagreements arising in relation to this privacy policy are subject to the exclusive jurisdiction of the courts of Abu Dhabi in the United Arab Emirates.

Last updated: February 6, 2025